Terms of service

Welcome to Helen Savannah.

These Terms of Service explain the terms that apply when you visit helensavannah.com, use our website, or purchase products from our online store.

By placing an order through our website, you agree to these Terms of Service together with the other policies that apply to your purchase, including our Shipping & Delivery Policy, Returns & Refunds Policy, and Privacy Policy.

Nothing in these Terms is intended to exclude, restrict, or replace any rights or protections you may have under applicable United States federal or state law.

If you have any questions about these Terms, please contact us at info@helensavannah.com.

1. About Helen Savannah

This website and online store operate under the trading name Helen Savannah.

Trading name: Helen Savannah
Email: info@helensavannah.com
Website: helensavannah.com

Helen Savannah operates this online store and offers products directly to customers through the website.

If you have questions about our products, your order, or these Terms, please contact us using the details above.

2. Our Products

We make reasonable efforts to ensure that product descriptions, photographs, prices, and specifications displayed on our website are accurate and up to date.

Product pages may provide information about characteristics such as size, color, materials, design, fit, and intended use.

Product images may appear slightly different depending on photography, lighting, and the settings of your screen or device.

Where products are made using materials or manufacturing processes that naturally vary, minor differences between individual products may occur. Any material differences will be handled in accordance with applicable law.

These variations do not affect any rights you may have where products supplied do not materially correspond with their descriptions or otherwise fail to meet applicable legal requirements.

Please review the product descriptions, sizing information, and specifications before placing an order.

3. Product Availability

All products are subject to availability.

We make reasonable efforts to keep product availability information accurate. However, in limited circumstances, a product may become unavailable after an order has been placed.

If we are unable to fulfill an order because a product is unavailable, we will contact you as soon as reasonably possible.

We will not substitute an unavailable product with a different product without your agreement.

If payment has already been received, any applicable refund will be processed in accordance with our Returns & Refunds Policy and applicable law.

4. Prices

Unless otherwise stated, all prices displayed on our website are in U.S. dollars (USD).

The total amount payable for your order, including any applicable shipping charges and taxes disclosed at checkout, will be displayed before you complete your purchase.

We currently offer free standard shipping on orders within the United States, as described in our Shipping & Delivery Policy.

We make reasonable efforts to ensure that all prices displayed on the website are accurate.

If we identify an obvious pricing, technical, or system error, we will take reasonable steps to contact you before fulfilling the affected order where appropriate and permitted by law.

Any pricing issue will be handled in accordance with applicable consumer protection laws. We will not use pricing errors as a reason to disregard consumer rights that apply to your order.

5. Promotions and Discounts

From time to time, we may offer promotional prices, discounts, or other special offers.

The applicable conditions of each promotion will be displayed with the relevant offer or during checkout.

A promotion may:

Apply only during a specified period;
Apply only to selected products;
Require a minimum quantity or order value;
Be automatically applied at checkout;
Require a promotional code;
Exclude certain products; or
Not be combined with another promotion.

We make reasonable efforts to ensure that promotional prices, conditions, and availability are clearly communicated.

We do not intentionally advertise false or misleading discounts, reference prices, stock information, or promotional deadlines.

6. Placing an Order

Before submitting an order, you will have an opportunity to review the products and information entered.

Please check your:

Products and quantities;
Name;
Email address;
Telephone number, if requested;
Billing information;
Shipping address; and
Total amount payable.

You should correct any errors before submitting your order.

After you submit an order, we will normally send an electronic order confirmation to the email address provided.

Please keep your order confirmation for your records.

If you notice an error after placing an order, contact us as soon as possible at info@helensavannah.com.

If the order has not yet been processed or shipped, we will make reasonable efforts to assist with the requested change.

Once an order has shipped, changes may no longer be possible. In that situation, our Returns & Refunds Policy will apply.

7. Order Acceptance and Cancellation

Submitting an order constitutes an offer to purchase the selected products. An order confirmation acknowledging receipt does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right not to accept or fulfill an order where there is a legitimate reason for doing so, subject to applicable law.

This may include circumstances such as:

The product becoming unavailable;
Payment not being successfully authorized;
Reasonable grounds to suspect fraud or unauthorized use of a payment method;
An inability to deliver to the address provided; or
A genuine technical, pricing, or system error where applicable law permits cancellation.

We will not arbitrarily cancel orders or provide misleading reasons for cancellation.

If we cancel an order after receiving payment, we will notify you and refund any amount due in accordance with applicable law.

Nothing in this section limits statutory rights relating to product availability, pricing, delivery, refunds, or cancellations.

8. Payment

The payment methods available to you will be displayed during checkout.

Payments may be processed by Shopify and/or third-party payment service providers.

By submitting payment information, you confirm that you are authorized to use the payment method provided.

We may perform reasonable verification and fraud-prevention checks before processing or fulfilling an order.

We do not normally store complete payment card information ourselves. Payment information may be processed by the relevant payment provider in accordance with its security and privacy practices.

Payment and personal information are handled in accordance with our Privacy Policy and the privacy and security practices of the relevant payment provider.

9. Order Records

Following a successful order, you will normally receive an electronic order confirmation or other transaction record at the email address provided.

Where customer account functionality is available, certain order information may also be accessible through your account.

Please keep your order confirmation, payment confirmation, and other relevant correspondence for your records.

If you require reasonable assistance locating information relating to an order, you may contact info@helensavannah.com.

We may retain transaction and order records for periods reasonably necessary for operational, accounting, tax, legal, and regulatory purposes.

10. Shipping and Delivery

We currently offer free standard shipping on orders within the United States.

Delivery time estimates and other applicable shipping information are provided in our Shipping & Delivery Policy.

Delivery times are estimates unless a specific delivery date has expressly been agreed. We will comply with applicable shipping laws and requirements regarding shipment timeframes, delay notices, cancellations, and refunds.

Delivery may occasionally be affected by circumstances such as:

Shipping carrier delays;
Severe weather;
Public holidays;
Incorrect or incomplete shipping information;
Operational disruptions; or
Other circumstances outside our reasonable control.

Where tracking is available, we will provide tracking information for your order.

If an order cannot be shipped within the promised timeframe, we will handle the delay in accordance with applicable law, including providing any required notice and cancellation or refund options.

Please refer to our Shipping & Delivery Policy for full information about delivery.

11. Returns, Refunds, and Cancellations

We offer a voluntary 30-day return period, subject to the conditions contained in our Returns & Refunds Policy.

This voluntary return policy operates in addition to any statutory consumer rights that apply to your purchase.

The United States does not generally provide a universal federal cooling-off period for every online purchase. However, specific federal or state laws may provide cancellation rights in certain circumstances.

Separate rights or remedies may apply to products that are defective, damaged, incorrectly supplied, unsafe, or materially different from their descriptions.

If you receive a damaged, defective, or incorrect product, please contact:

info@helensavannah.com

Your request will be handled in accordance with applicable law and our Returns & Refunds Policy.

Nothing in these Terms limits any remedy, refund, repair, replacement, or cancellation right that cannot lawfully be excluded.

12. Statutory Cancellation Rights

Certain purchases or circumstances may qualify for statutory cancellation rights under applicable federal or state law.

Where a statutory cancellation right applies, any cancellation, return, and refund will be handled in accordance with the relevant legal requirements.

Our voluntary 30-day return policy does not reduce or replace any statutory rights that apply to your purchase.

Please refer to our Returns & Refunds Policy for additional information.

13. Defective or Nonconforming Products

We aim to ensure that products supplied by Helen Savannah correspond with their descriptions and meet applicable legal requirements.

Where applicable, federal or state laws may provide consumers with rights concerning defective, damaged, unsafe, or nonconforming goods.

Depending on the circumstances and applicable law, available remedies may include a refund, repair, replacement, or other legally required resolution.

Nothing in these Terms is intended to reduce, exclude, or replace consumer rights or remedies that cannot legally be excluded.

14. Using Our Website

You may use our website for lawful personal shopping and informational purposes.

You must not intentionally:

Use the website for fraudulent or unlawful purposes;
Attempt to access systems or accounts without authorization;
Introduce viruses, malicious code, or other harmful technology;
Interfere with the security or normal operation of the website;
Scrape, reproduce, or exploit website content unlawfully;
Attempt to use another person's payment details or account without authorization; or
Provide deliberately false information in connection with a transaction.

We may take reasonable measures to protect our website, customers, and business against fraud, abuse, security threats, and unlawful activity.

15. Intellectual Property

Unless otherwise stated, the text, photographs, logos, graphics, designs, and other original content on this website are owned by Helen Savannah or used with permission from the relevant rights holder.

You may access and use this content for normal personal use of our website.

You may not reproduce, publish, distribute, sell, modify, or commercially exploit protected content without permission, except where permitted by law.

References to third-party trademarks or brands do not imply sponsorship, endorsement, or an official relationship unless we expressly state that such a relationship exists and it is factually accurate.

16. Third-Party Services and Links

Our store relies on services provided by third parties, which may include Shopify, payment providers, shipping carriers, technology providers, analytics providers, and advertising providers.

Our website may also contain links to independent third-party websites.

Third-party services and websites operate according to their own terms and privacy policies.

We are not responsible for the independent content, policies, or practices of third-party websites simply because we provide a link to them.

Nothing in this section excludes responsibility that cannot legally be excluded.

17. Privacy and Cookies

We process personal information in accordance with our Privacy Policy.

Our website may use cookies, pixels, and similar technologies for essential functionality, analytics, advertising, and measurement.

Further information about these technologies and available privacy choices is provided in our Privacy Policy and, where available, through our cookie or privacy preference controls.

18. Website Availability

We aim to keep our website available and functioning correctly.

However, the website may occasionally be unavailable because of:

Maintenance;
Technical issues;
Security measures;
Software or system updates; or
Circumstances outside our reasonable control.

We do not guarantee that the website will operate without interruption at all times.

This does not affect any rights relating to an order already placed or any liability that cannot lawfully be excluded.

19. Liability and Consumer Rights

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

These Terms do not require you to waive any right or remedy provided by applicable federal or state consumer protection law.

To the extent permitted by law, we will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.

Any limitation of liability contained in these Terms will always be subject to mandatory consumer protection laws and any other legal requirements that apply.

20. Accuracy of Website Information

We make reasonable efforts to ensure that material information provided on our website is accurate, clear, and not misleading.

This includes information relating to:

Our business;
Products and their characteristics;
Product availability;
Prices;
Discounts and promotions;
Shipping and delivery;
Returns and refunds; and
Payment obligations.

If we identify a material error, we will take reasonable steps to correct it.

Nothing on this website should be interpreted as creating an affiliation, partnership, authorization, certification, or endorsement by another company or organization unless we expressly state that such a relationship exists and it is factually accurate.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our store, services, business practices, or applicable law.

The latest version will be published on this page, with the updated effective date where appropriate.

Changes will not retrospectively remove or reduce rights that already apply to an order unless permitted or required by law.

22. Governing Law

These Terms are subject to applicable United States federal law and the laws of the relevant state, as applicable.

Nothing in these Terms deprives a consumer of mandatory rights or protections that apply under the law governing their purchase.

23. Disputes and Complaints

If you experience a problem with an order, product, or service, we encourage you to contact us first so that we can try to resolve the matter directly.

Email: info@helensavannah.com

Nothing in this section prevents you from exercising any right to contact an appropriate consumer protection agency, regulator, or court where applicable.

We do not require you to give up any statutory complaint or dispute-resolution rights.

24. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply to the extent legally possible.

25. Contact Us

If you have any questions about these Terms, our products, or an order, please contact us: