Shipping policy

At Helen Savannah, we want you to know what to expect from the moment you place your order until it arrives at your door.

This Shipping & Delivery Policy applies to orders shipped within the United States.

If you have any questions about your order, shipping, or delivery, please contact us at info@helensavannah.com.

1. Order Processing

Orders are normally processed and prepared for shipment within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Processing time refers to the period between receiving your order and preparing it for shipment.

For the purposes of this policy, business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of unusually high order volume, processing may occasionally take longer. If a significant delay affects your order, we will make reasonable efforts to keep you informed.

2. Estimated Delivery Time

Once your order has been shipped, standard delivery within the United States normally takes approximately 8–12 business days.

The estimated total time from placing your order to receiving it is therefore:

• Order processing: 1–3 business days

• Shipping and delivery: 8–12 business days

Estimated total delivery time: 9–15 business days.

These timeframes are estimates and are not guaranteed delivery dates unless we have expressly agreed otherwise.

Delivery times may be affected by circumstances such as holidays, carrier delays, severe weather, remote delivery locations, customs processing where applicable, or other circumstances outside our reasonable control.

We will comply with applicable shipping requirements, including requirements to ship within the promised timeframe or, where applicable, provide notice of a delay and the opportunity to cancel for a refund.

3. Free Standard Shipping

We currently offer free standard shipping on all orders within the United States.

There is:

• No minimum order value required.

• No standard shipping fee added at checkout.

• No additional charge for standard shipping within the United States.

The total amount payable for your order will be displayed before you complete your purchase.

If additional shipping options or charges are introduced in the future, any applicable costs will be clearly displayed before you place your order.

4. Shipping Confirmation and Tracking

Once your order has been shipped, we will send a shipping confirmation to the email address provided during checkout.

Where tracking is available, your shipping confirmation may include a tracking number or tracking link.

Tracking information may take some time to appear or update after the package has been handed over to the shipping carrier.

Please ensure that the email address provided during checkout is accurate so that you can receive order confirmations and delivery updates.

5. Delivery Address

Please carefully review your delivery information before completing your order.

You are responsible for providing a complete and accurate delivery address, including any relevant apartment, unit, building, or other delivery details.

If you notice an error after placing your order, please contact us as soon as possible at info@helensavannah.com.

If your order has not yet shipped, we will make reasonable efforts to correct the delivery information where possible.

Once an order has shipped, we may no longer be able to change the delivery address.

If a package is returned because the delivery information provided at checkout was incorrect or incomplete, we will contact you to discuss the available options.

Where a new shipment creates an additional shipping cost that we are not responsible for, we will inform you of the applicable cost before arranging another shipment. We will not add an unexpected delivery charge without informing you first.

Nothing in this section limits any rights you may have under applicable law.

6. Delayed Deliveries

If your order has not arrived within the estimated delivery period, please contact us at info@helensavannah.com and include your order number.

We will review the available tracking information and, where appropriate, contact the shipping carrier to investigate the delay.

Occasional delays may occur due to circumstances outside our reasonable control. However, we will comply with applicable federal and state consumer protection requirements.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate this to you.

Where applicable law or shipping regulations require us to offer you the option to cancel a delayed order and receive a refund, we will do so in accordance with those requirements.

7. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact us at info@helensavannah.com.

To help us investigate, we may ask you to:

• Confirm your delivery address.

• Check whether another person at the address accepted the package.

• Check any delivery location or instructions provided by the carrier.

• Provide other reasonable information that may assist with the investigation.

We may also contact the shipping carrier to request additional information or open a delivery investigation.

These steps are intended to help us investigate the matter and do not remove or limit any rights you may have under applicable law.

If a package is confirmed to have been lost before delivery is completed, we will work with you to resolve the matter in accordance with applicable law. Depending on the circumstances, this may include a replacement or refund.

Nothing in this policy transfers to you any delivery risk that applicable law places on us.

8. Damaged Packages or Products

Please inspect your package and products as soon as reasonably possible after delivery.

If your order arrives damaged, please contact us at info@helensavannah.com.

Please provide:

• Your order number.

• A brief description of the damage or problem.

• Photographs of the product and packaging, where reasonably possible.

Photographs may help us investigate the matter with the shipping carrier. However, failure to provide photographs will not remove or limit any statutory rights you may have.

Damaged, defective, or otherwise nonconforming products will be handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

9. Incorrect or Missing Items

If you receive an item that differs from what you ordered, or if an item appears to be missing from your order, please contact us at info@helensavannah.com as soon as reasonably possible.

Please include your order number and a description of the issue.

Where an error has been made by us, we will work with you to resolve the issue in accordance with applicable law and our Returns & Refunds Policy.

You will not be required to bear costs that applicable law places on us.

10. Failed Delivery Attempts

If a delivery cannot be completed because nobody is available to receive the package, the shipping carrier may attempt redelivery or provide alternative delivery instructions.

Please follow any reasonable instructions provided by the carrier.

If a package is ultimately returned to us following unsuccessful delivery attempts, please contact us so that we can determine the appropriate next steps.

Where another shipment is requested and an additional delivery charge is legally permissible and applicable, we will disclose the cost to you before arranging the new shipment.

11. Product Availability

All orders are subject to product availability.

If, after you place an order, we discover that a product is unavailable or cannot be supplied, we will contact you as soon as reasonably possible.

We will not substitute an unavailable product with a different product without your agreement.

If we are unable to fulfill your order, any refund due will be processed in accordance with applicable law and our Returns & Refunds Policy.

12. Delivery Estimates and Unforeseen Circumstances

The delivery estimates provided on our website are intended to give you a reasonable indication of when your order is expected to arrive.

They are not guaranteed delivery dates unless expressly agreed otherwise.

Delivery may be affected by circumstances including, but not limited to:

• Public holidays.

• Shipping carrier or transportation delays.

• Severe weather.

• Remote or difficult-to-access delivery locations.

• Incorrect or incomplete delivery information.

• Operational or logistical disruptions.

• Other circumstances outside our reasonable control.

Where a delay materially affects your order, we will make reasonable efforts to assist and provide available information.

Nothing in this section overrides any consumer rights or legal obligations that apply to your order.

13. Consumer Rights

This Shipping & Delivery Policy does not exclude, restrict, or replace any rights you may have under applicable United States federal or state law.

This includes applicable Federal Trade Commission requirements concerning shipping representations, shipment delays, cancellation options, and refunds, as well as applicable state consumer protection laws.

Where applicable law provides you with rights or protections that are stronger than those described in this policy, those legal rights will apply.

Nothing in this policy is intended to waive, exclude, or limit a consumer right that cannot lawfully be waived or limited.

14. Returns & Refunds

Information about returns, defective products, incorrect items, cancellations, and refunds is available in our Returns & Refunds Policy.

Please review that policy for information about eligibility, return procedures, refunds, and applicable consumer rights.

15. Contact Us

If you have a question about your order, shipping, tracking, or delivery, please contact us:

Helen Savannah
Email: info@helensavannah.com
Website: helensavannah.com

Please include your order number whenever possible so that we can assist you more efficiently.

Thank you for shopping with Helen Savannah.

With care,
Helen Savannah