Privacy policy

At Helen Savannah, we respect your privacy and are committed to protecting the personal information you provide when using our online store.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit helensavannah.com, place an order, contact us, subscribe to marketing communications, or otherwise interact with our store.

Our online store is powered by Shopify.

We handle personal information in accordance with applicable United States federal and state privacy laws. Depending on your location and our activities, these laws may include the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA), and other applicable state consumer privacy laws.

1. Who We Are

Helen Savannah is the trading name used for this online store.

For privacy-related questions or requests, you can contact us using the following details:

Trading Name: Helen Savannah
Email: info@helensavannah.com
Website: https://helensavannah.com

Privacy Contact: info@helensavannah.com

If you have questions about this Privacy Policy or how we handle personal information, please contact us using the email address above.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our store.

Information you provide directly to us may include:

• Your name.

• Email address.

• Telephone number.

• Billing and delivery address.

• Order and purchase information.

• Account information, where applicable.

• Information required to process a return, refund, or customer service request.

• Marketing preferences.

• Reviews, messages, and other communications you send to us.

When you use our website, certain technical information may also be collected automatically through Shopify, cookies, pixels, and similar technologies.

Depending on the technologies and services enabled on our store, this information may include:

• IP address.

• Browser and device information.

• Operating system.

• Cookie or device identifiers.

• Referring website or advertising source.

• Pages and products viewed.

• Shopping cart and checkout activity.

• Interactions with our website.

• Approximate location derived from technical information, such as your IP address.

• Information about whether an advertisement resulted in a visit, purchase, or other action.

We may also receive limited information from service providers that help us process payments, fulfil orders, prevent fraud, analyse website activity, provide customer support, or measure advertising performance.

We do not intentionally request sensitive personal information through the normal operation of our store unless it is necessary and permitted by applicable law.

3. Information Required to Place an Order

Certain personal information is necessary for us to process and fulfil an order.

For example, we may need your name, delivery address, email address, telephone number, and payment-related information.

Providing information for optional activities, such as receiving promotional emails, is voluntary.

If you do not provide information necessary to process an order, we may be unable to complete the transaction, deliver your purchase, or provide the requested service.

4. How We Use Personal Information

We may use personal information where reasonably necessary to:

• Process, confirm, and fulfil orders.

• Process payments and refunds.

• Arrange and track deliveries.

• Communicate with you about your order.

• Provide customer support.

• Handle returns, refunds, complaints, and other requests.

• Maintain customer accounts, where applicable.

• Detect and prevent fraud, abuse, and unauthorised activity.

• Protect the security of our store and customers.

• Maintain and improve our website.

• Understand how customers use our store.

• Measure the effectiveness of advertising and marketing.

• Send marketing communications in accordance with applicable law.

• Maintain business, accounting, and transaction records.

• Establish, exercise, or defend legal claims.

• Comply with legal, regulatory, tax, and other obligations.

Depending on the circumstances, we process personal information to fulfil a transaction or provide a service you have requested, comply with legal obligations, pursue legitimate business purposes where permitted, obtain consent where required, or rely on another lawful basis under applicable law.

We aim to collect and process only the personal information reasonably necessary for the relevant purpose.

5. Payments

Payments made through our store are processed using Shopify and/or the payment providers made available during checkout.

Payment providers may collect and process information required to authorise and complete your payment.

We do not normally receive or store your complete payment card number ourselves.

We may receive limited transaction information, such as payment status, payment method, transaction identifier, and other information necessary to confirm and manage the transaction.

Payment providers may process personal information in accordance with their own privacy policies and security practices.

6. Shopify

Our online store is hosted and operated using Shopify.

Shopify may process personal information when you visit our store, place an order, or use Shopify-powered features and services.

Depending on the services used by our store, Shopify may process information such as contact details, order and transaction information, device and browser information, and information about interactions with our store.

Shopify and its service providers may process personal information in countries outside the United States, subject to their applicable data-processing arrangements and legal obligations.

For more information about how Shopify handles personal information, you can review Shopify's privacy information at:

https://www.shopify.com/legal/privacy

7. Google Services

Where enabled on our store, we may use services provided by Google, including Google Analytics, Google Ads, Google tags, and conversion measurement technologies.

Depending on which Google services are enabled, these technologies may collect or receive information such as:

• IP address and device information.

• Browser information.

• Cookie and advertising identifiers.

• Pages and products viewed.

• Website interactions.

• Referring URLs.

• Shopping cart, checkout, and purchase events.

• Advertising campaign and conversion information.

We may use this information to understand how visitors use our website, measure advertising performance, attribute purchases or other actions to advertising campaigns, prevent abuse, and improve our advertising.

Google may process information in accordance with its own privacy policies and the settings of the relevant services.

Where required by applicable law, we will obtain consent before activating optional analytics or advertising technologies and provide appropriate privacy controls.

For more information about Google's data practices, visit:

https://policies.google.com/privacy

8. Meta, Facebook, and Instagram

Where enabled on our store, we may use advertising and measurement technologies provided by Meta, including the Meta Pixel, Meta advertising tools, and, where configured, the Conversions API.

Depending on the technologies enabled, Meta may receive information relating to interactions with our website, such as:

• IP address.

• Browser and device information.

• Cookie and advertising identifiers.

• Pages and products viewed.

• Products added to a shopping cart.

• Checkout and purchase events.

• Transaction information used for advertising measurement.

• Information relating to the advertisement or campaign that brought you to our store.

We may use these technologies to measure advertising performance, understand customer interactions, measure conversions, and, where permitted, create or reach advertising audiences.

Where features such as Advanced Matching or server-side conversion measurement are enabled, certain customer identifiers may be processed in a protected or hashed form for matching and measurement purposes. Hashing does not necessarily make information anonymous.

Meta may process information in accordance with its own privacy policies and applicable terms.

Where consent or another legal requirement applies to the use of these technologies, we will use the applicable privacy or cookie controls to manage them.

For more information about Meta's data practices, visit:

https://www.facebook.com/privacy/policy/

9. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

Some technologies are necessary for the website to operate. Others may be used for functionality, analytics, advertising, or measurement.

These technologies may include:

Essential technologies

These help operate features such as the shopping cart, checkout, security, and other core functions of the website.

Functional technologies

These may remember choices or preferences and help improve the shopping experience.

Analytics technologies

These may help us understand how visitors use our store and how the website performs.

Advertising and marketing technologies

These may help us measure advertising, understand whether an advertisement resulted in a purchase, and, where permitted, provide or measure relevant advertising.

Where required by applicable law, optional analytics or marketing technologies will be subject to the choices available through our cookie or privacy preference controls.

You can also control certain cookies through your browser settings. Blocking essential cookies may prevent parts of the store from working correctly.

Where available, you may change or withdraw your cookie choices through the privacy or cookie settings provided on our website.

10. Marketing Communications

We may send electronic marketing communications in accordance with applicable law.

Where consent is required, subscribing to marketing communications is optional and is not a condition of placing an order.

We comply with applicable requirements governing commercial email, including the CAN-SPAM Act, where applicable.

Promotional emails will identify the sender accurately, use non-deceptive subject lines, include the required business contact information, and provide a clear way to unsubscribe.

You may opt out of promotional emails at any time by using the unsubscribe link included in the message or contacting:

info@helensavannah.com

We will process opt-out requests within the time required by applicable law.

Opting out of marketing communications will not prevent us from sending non-promotional communications necessary to manage an existing order, transaction, customer service request, or legal obligation.

11. Who We Share Personal Information With

We may share personal information with service providers where reasonably necessary to operate our store and provide our services.

Depending on the services enabled on our store, these recipients may include:

• Shopify and Shopify-related services.

• Payment processors and financial service providers.

• Delivery, courier, and logistics providers.

• Hosting, technology, and security providers.

• Customer support providers.

• Fraud prevention and risk-management providers.

• Accounting and professional advisers.

• Analytics providers.

• Advertising and marketing providers, including Google and Meta where their services are enabled.

• Government authorities, regulators, courts, or law-enforcement authorities where disclosure is required or permitted by law.

We aim to provide service providers with only the information reasonably necessary for the relevant purpose, subject to applicable law and our contractual arrangements with those providers.

We may also disclose information where reasonably necessary to establish, exercise, or defend legal rights, prevent fraud, protect customers, or protect our business.

We do not sell personal information in exchange for money.

However, certain disclosures to advertising or analytics providers may be considered a sale, sharing, or targeted advertising under some state privacy laws, depending on the circumstances and the applicable legal definitions.

Where required by law, we will provide appropriate notice and a means to opt out of the sale or sharing of personal information or targeted advertising.

12. International Transfers

Some service providers we use may operate or process personal information outside the United States.

As a result, personal information may be transferred to or processed in other countries, subject to applicable law and the relevant service providers' data-processing arrangements.

Where applicable law imposes requirements on international transfers of personal information, we will take reasonable steps to ensure that transfers are made on a legally permitted basis and that appropriate safeguards apply.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or subsequently lawfully processed.

The applicable retention period may depend on:

• How long we need the information to provide our services.

• The duration of our relationship with you.

• Accounting, tax, and record-keeping requirements.

• Fraud prevention and security needs.

• Applicable limitation periods.

• Legal or regulatory requirements.

• The establishment, exercise, or defence of legal claims.

When personal information is no longer required, we will take reasonable steps to delete, destroy, anonymise, or otherwise dispose of it securely in accordance with applicable law.

Certain service providers may retain information for their own legally permitted retention periods.

14. Security

We take reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, unauthorised disclosure, alteration, or destruction.

Our store uses security and infrastructure provided by Shopify and other service providers to help protect customer information and transactions.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal information breach, we will take the steps required under applicable law, which may include notifying affected individuals and relevant authorities where required.

15. Your Privacy Rights

Depending on your state of residence, the nature of our business, and applicable law, you may have rights in relation to your personal information.

These rights may include the right to:

• Know what categories of personal information we collect and how we use or disclose it.

• Request access to certain personal information we hold about you.

• Request deletion of personal information, subject to applicable exceptions.

• Request correction of inaccurate personal information.

• Obtain a portable copy of certain personal information, where applicable.

• Opt out of the sale of personal information, targeted advertising, or certain forms of profiling, where applicable.

• Limit certain uses or disclosures of sensitive personal information, where applicable.

• Withdraw consent where processing is based on consent.

• Appeal a decision concerning a privacy request, where required by applicable law.

• Receive equal treatment for exercising applicable privacy rights.

These rights are not available in every state or in every circumstance. Certain requests may be subject to legal exceptions, verification requirements, or other limitations.

To submit a privacy request, contact:

info@helensavannah.com

Please describe your request and provide enough information for us to understand and verify it. We may need to verify your identity before completing certain requests.

We will respond to valid requests within the time required by applicable law.

16. Sale, Sharing, and Targeted Advertising Opt-Outs

Some state privacy laws provide consumers with the right to opt out of certain disclosures of personal information, including disclosures for targeted advertising or cross-context behavioural advertising.

Depending on the technologies and services used on our store, certain advertising-related data disclosures may fall within these definitions.

Where applicable law requires it, we will provide a suitable mechanism to exercise these choices, such as a privacy preference control or a designated opt-out page.

Where required by applicable law, we will also process recognised opt-out preference signals, such as Global Privacy Control (GPC), in accordance with the relevant legal requirements.

You can contact us at info@helensavannah.com for assistance with privacy choices or opt-out requests.

17. Privacy Complaints

If you have a concern about how we process your personal information, we encourage you to contact us first so that we can try to resolve the issue.

Privacy Contact: info@helensavannah.com

Depending on your location and the applicable law, you may also have the right to submit a complaint to the relevant state attorney general or privacy regulator.

18. Children's Privacy

Our online store is intended for individuals who are legally able to make purchases.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact info@helensavannah.com so that we can investigate and take appropriate action.

19. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

When you leave our website or interact directly with a third-party service, that third party's own privacy policies and practices may apply.

We are not responsible for the privacy practices of independent third-party websites and encourage you to review their privacy information where appropriate.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, technologies, service providers, legal obligations, or privacy practices.

The latest version will be published on this page with the date of the most recent update.

Where appropriate, material changes may also be communicated through our website or another suitable method.

21. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how your personal information is handled, please contact us:

Helen Savannah

Email: info@helensavannah.com
Website: https://helensavannah.com

Privacy Contact: info@helensavannah.com

We are committed to handling personal information responsibly and providing clear information about our privacy practices.

Helen Savannah