Refund policy

At Helen Savannah, we want you to feel confident when shopping with us.

We take care to ensure that every order is prepared and shipped in good condition. If there is a problem with your order, or if you simply change your mind, please contact us at info@helensavannah.com, and we will be happy to assist you.

This Refund Policy applies to purchases made directly through our online store at helensavannah.com.

1. 30-Day Return Policy

We offer a voluntary 30-day return period for eligible purchases.

You may request a return within 30 calendar days of receiving your order.

For a voluntary change-of-mind return, the item should be unused, unworn, unwashed, and returned in the same condition in which you received it, with its original packaging, accessories, and labels where reasonably possible.

Items that have been used, damaged after delivery, altered, washed, or improperly handled may not qualify for a voluntary change-of-mind return.

To request a return, please contact us at info@helensavannah.com before sending the item back.

Once your return request has been reviewed and accepted, we will provide the applicable return instructions and return address.

Please do not send a return before contacting us and receiving return instructions, as this may delay the identification and processing of your return.

Once return instructions have been provided, the return should normally be shipped within 14 calendar days, unless we agree otherwise or applicable law requires a different period.

This voluntary return policy is provided in addition to any mandatory consumer rights that may apply to your purchase. Nothing in this policy is intended to limit or exclude rights that cannot legally be excluded.

2. How to Request a Return

To request a return, please contact us at:

Email: info@helensavannah.com

Please include:

• Your order number.

• The item you would like to return.

• A brief description of the reason for the return.

If your request concerns a damaged, defective, or incorrect item, please also provide clear photographs of the item and, where relevant, its packaging.

Photographs may help us assess and resolve an issue more quickly but do not limit any statutory consumer rights that may apply.

We normally respond to return requests within 2–5 business days.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, unsafe, materially different from what you ordered, or incorrect, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and, where possible, photographs showing the problem.

We will review the issue and explain the available resolution.

Depending on the circumstances and applicable law, available remedies may include a replacement, repair where appropriate, or refund.

If an item is confirmed to be damaged, defective, or incorrect, we will arrange or reimburse reasonable return shipping costs where required by applicable law or where we agree to do so.

Nothing in this policy is intended to restrict any mandatory consumer rights.

4. Return Shipping Costs

For voluntary change-of-mind returns that are not required by applicable law, the customer will normally be responsible for the direct cost of returning the item to us.

Original shipping charges may be non-refundable for voluntary change-of-mind returns where permitted by applicable law.

We recommend using a tracked shipping or courier service and keeping proof of shipment until the return has been completed.

If the return relates to an item that is defective, damaged, incorrect, or otherwise qualifies for return at our expense under applicable law, we will arrange or reimburse the applicable return shipping costs as required.

Any mandatory cancellation or refund rights that apply to your purchase remain unaffected.

5. Cooling-Off and Cancellation Rights

United States law does not provide a universal federal cooling-off period for every online purchase simply because a customer changes their mind.

However, specific federal or state laws may provide cancellation, refund, or other consumer rights in certain circumstances.

Where a mandatory cancellation or refund right applies to your purchase, we will handle the request in accordance with the applicable legal requirements.

Our voluntary 30-day return policy does not replace or restrict any rights that cannot legally be waived.

6. Cancelling an Order Before Shipment

If you placed an order by mistake or have changed your mind, please contact us as soon as possible at info@helensavannah.com.

If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

If we are able to cancel the order before shipment, any amount already paid for the cancelled order will be refunded to the original payment method, subject to applicable legal requirements.

Once an order has been shipped, we may no longer be able to stop the shipment. In that situation, you may need to receive the order and follow the applicable return procedure.

Any cancellation or refund rights provided by applicable law remain unaffected.

7. Refunds

Once we receive a returned item, we will inspect it to determine whether it meets the applicable return conditions.

We aim to inspect returned items within 5 business days of receiving them.

If a voluntary return is approved, we will issue the refund to the original payment method, unless another method is required or agreed upon in accordance with applicable law.

We aim to issue approved refunds within 5 business days after the return has been inspected and approved.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to process and display the refunded amount in your account. This processing time is outside our control.

Where applicable law establishes a specific refund deadline, we will process the refund within the period required by law.

8. Original Shipping Charges

For voluntary change-of-mind returns that do not fall within a statutory cancellation or other legal right, the original shipping charge may be non-refundable where permitted by applicable law.

If an item was damaged, defective, or incorrect, or if applicable law requires the original shipping charge to be refunded, we will refund the applicable shipping costs as required.

9. Orders We Cannot Fulfill

If we are unable to fulfill an order because an item is unavailable or for another reason, we will contact you as soon as reasonably possible.

If payment has already been received for an order that we are unable to fulfill, we will provide a refund in accordance with applicable law.

The refund will normally be issued to the original payment method used for the purchase.

10. Consumer Rights

This policy explains how returns, cancellations, and refunds are handled by Helen Savannah.

It does not exclude, restrict, or replace any consumer rights that cannot legally be excluded under applicable federal, state, or local law.

Depending on the circumstances, applicable consumer protection laws and regulations may include the Federal Trade Commission Act, the FTC Mail, Internet, or Telephone Order Merchandise Rule, and relevant state consumer protection laws.

Where applicable law provides a consumer with rights or protections that are stronger than the terms of this voluntary return policy, those statutory rights will take priority.

11. Contact Us

If you have any questions about a return, cancellation, or refund, please contact us using the details below:

Helen Savannah

Email: info@helensavannah.com
Website: https://helensavannah.com

Please include your order number whenever possible so that we can assist you more quickly.

Thank you for shopping with Helen Savannah.

Helen Savannah